PROJECT OVERVIEW
PROJECT SCOPE
Client: Olivetti
Role: UX designer, Product Manager
Project type: Portal revamp & features addition
Deliverables: User research artifacts, content strategy, sketches, wireframes, interactive prototype
Tools: Sketch, Marvelapp, Power point slides and pen & paper.
Updated 2018
STORY
Olivetti is a leading company in the Office and Retail market, based in Italy. In the digital field Olivetti provides throught his resellers digital product and support.
With many reseller enthusiasts that struggle with information overload and complex processes Olivetti wants to provide an interface that streamline the whole order process.
UX Solution
From a client idea designed, through a user-centric approach, a portal that provides easy access to order management services to reseller. An interface to create order, insert new client, monitor invoices to the cliente and from Olivetti. And an admin interface dedicated to Olivetti support team to monitor resellers activity.
Process
Disclose
heuristics Analysis
Lemears Analysis of current solution
Survey & Interview
TAKEAWAY
We interviewed 5 people. We conducted contextual interview while reseller where using the old tool.
LOCATION: Phone while screen sharing
SCOPE: Identify user habits, pain points and needs in completing the order process.
Big Player Analysis
TAKEAWYS
From an accurate big player solutions analysis we found out that:
The access to reseller/partner consolle is from the main site
Registration to the partner reseller program is quick and easy.
Most useful information for partners is integrated into the reseller/partner consolle
DEfine
PERSONAS
Design
Low Fi prototype
Information Arichitecture
PROTOTYPE
BACK TO WORKS
