PROJECT OVERVIEW
PROJECT SCOPE
Client: Conficential
Role: UX designer, Product Designer
Project type: Design of a new digital platform from high-level business requirements collected in Co- Design session
Deliverables: User research artifacts, strategy blueprint, sketches, wireframes, interactive prototype, machine learning model
Tools: Photoshop, Sketch, ppt pen & paper.
Updated 2018
STORY
This Railway & Transport Firm wishes to open a new channel to listen its customer and to use their voices to enhance services provided.
UX Solution
A new digital platform from high-level business requirements collected in Co- Design session. Gathered functional requirements and created user stories with an agile approach and eventually designed a predictive dashboard for Railway Company.
OUR APPROACH
We started collecting requirement with a Co - Design session, in witch we involved different potential users : From the operative control to brand & communication department
Conducted post co-design analysis to understand goals, behaviors and design personas;
Designed user stories with an agile approach and prioritized the tasks with MUSCOW methodology.
Created sketch wireframes and prototypes to test navigation and information architecture schema;
PROCESS
Co - Design
Co- Design
Diverge
Converge
Refine
KEY TAKE-AWAYS:
There are 3 differente Personas that would need to access with different view
Alerts for crisis management is a requirement with the highest priority
The localization of sentiment is an important factor
Design & Analysis
Sketch wireframe
Due to confidential reason not all material can be published. Please contact me to know more about the project.
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